Solutions

Solutions

Solving your customer service concerns.

Our Approach

Every client is unique. Let's grow together.

Customized Solutions

Call Center solutions specifically built to suit your unique needs

Win-Win!

Align agreements to create mutually beneficial outcomes

Culture

We're your number one fan and will champion your brand

Growth

Committed to growing your business

Our Philosophy

Results Oriented

Turn your customer service nightmares into winning engagements! At Speed Answer, our fabulous customer service representatives drive innovation for our clients through full omnichannel solutions, providing experiences for your customers that go way beyond their expectations.

Benefits

24/7/365

We've got you covered anytime day or night. When you outsource, there's no paying overtime to cover shifts, management headaches to ensure staff are properly supervised or worrying about employee and building security. We take care of everything for you!

Scalability

We handle unpredictable spikes in calls, hiring additional representatives, and ensuring technology is safe and secure. We adapt to your growing business or peak seasonal needs.

HIPAA/PCI Compliant

We are fully HIPAA and PCI compliant. Safely transact business with our suite of tools and specialty-trained representatives. Gain peace of mind when Speed Answer is on your team.

Workforce Management & Scheduling

We've mastered forecasting to ensure representatives with the right skill sets and attributes are on duty and can handle the anticipated volume of calls, chats, emails, or tickets. Service levels and schedules are managed in real-time, and we make adjustments as needed.

Training Program

Training consists of in-classroom instruction with an expert trainer followed by two weeks of nested calling with a coach. All representatives complete knowledge and content certification for each client. Every 90 days, representatives receive refresher training.

Quality Management

All calls are recorded and stored for one year. Live monitoring of calls also takes place. Depending on the situation, the supervisor may take one of three approaches: offer whisper coaching, barge in and take over the call, or silently listen and provide feedback following the call. Call calibration meetings are held regularly to ensure we're in touch with your brand.

Our Partnership Philosophy

Our vision is focused on building flexible partnerships found on agreements that aligns with everyone's interests.