Call Center solutions specifically built to suit your unique needs
Align agreements to create mutually beneficial outcomes
We're your number one fan and will champion your brand
Committed to growing your business
Turn your customer service nightmares into winning engagements! At Speed Answer, our fabulous customer servicerepresentatives drive innovation for our clients through full omnichannel solutions, providing experiences for your customers that go way beyond their expectations.
We've got you covered anytime day or night. When you outsource, there's no paying overtime to cover shifts, management headaches to ensure staff are properly supervised or worrying about employee and building security. We take care of everything for you!
We've mastered forecasting to ensure representatives with the right skill sets and attributes are on duty and can handle the anticipated volume of calls, chats, emails, or tickets. Service levels and schedules are managed in real-time, and we make adjustments as needed.
Training consists of in-classroom instruction with an expert trainer followed by two weeks of nested calling with a coach. All representatives complete knowledge and content certification for each client. Every 90 days, representatives receive refresher training.
All calls are recorded and stored for one year. Live monitoring of calls also takes place. Depending on the situation, the supervisor may take one of three approaches: offer whisper coaching, barge in and take over the call, or silently listen and provide feedback following the call. Call calibration meetings are held regularly to ensure we're in touch with your brand.
Our Partnership Philosophy
Our vision is focused on building flexible partnerships found on agreements that aligns with everyone's interests.
We deliver customized solutions for those who want a partner who understands the importance of their brand, culture, and persona and the importance of delivering a solid foundation to build and extend a brand.
When you work with Speed, you are working with a true partner in all aspects.
Speed becomes integrated in your “culture” and dedicated to your success.
There is not a day that goes by that we are not thinking about how to improve and grow your business.