Top Tips for Better Customer Service Coaching

Let’s face it. Receiving and accepting feedback is an essential skill that many never master. It can be tough to acknowledge one’s shortcomings. The best customer service teams receive regular feedback and coaching. Individual and team-based coaching result in different … Read More

4 Solutions for Your Customer Service Woes

It’s not easy managing customer service. With phone, email, Facebook, live chat, and many more communications methods, your customer service function might not be able to keep up. Plus, managing customer services like a pro is a whole profession of … Read More

How Good is Your Customer Service?

Gaining and maintaining your customer’s trust is a crucial component to happy, loyal customers. But it isn’t always easy. So let’s mix it up today and test your skills with a quiz! For each statement below, select the option that … Read More

Why ‘the Customer is Always Right’ is Bad Advice

“The customer is always right” was first coined in the early 1900s and was a go-to policy for floor managers in retail. But, unfortunately, customers also picked up the motto and have used it since as ammunition to get what … Read More

Pitfalls to Avoid When Responding to Customer Complaints

A business never wants to hear that its customer has had a negative experience. Sometimes we react poorly to complaints. It’s easy to become emotionally invested in the incredible effort you know your team provides every day. So when you … Read More

How Does Inventory Management Impact Customer Care?

Inventory management is a complex operation in a warehouse. It’s a way to cut costs and boost efficiency and profitability. And it can improve customer satisfaction when customer care and inventory management are aligned. Maintaining the right amount of product … Read More

Top 5 Challenges Face by Call Center Manager

Call centers and customer care centers are arguably some of the most challenging work environments out there. Agents deal with confused and angry customers, changing product or policy information, customer and client’s high expectations, and unexpected spikes in volume make … Read More

How to Convert Returns into New Sales

At Speed Answer, our representatives are always looking for ways to deliver value for our clients. One of those ways is in how we handle return inquires. Delivering products their customers love is at the heart of every ecommerce business. … Read More

8 Ways Weather Can Impact Your Customer Care

Mother Nature has shown that she can pack a punch, often when it’s least expected. From flooding to snowstorms to high winds, these weather incidents can impact your customer care functions. If your customer is based in a different location, … Read More

The Three C’s of Outsourcing Customer Care

When considering outsourcing your customer care, many factors come into consideration. Each provider has a unique proposition. The trick is to find the right provider for your needs. Here are the three C’s of outsourcing: Cost. The number one factor … Read More