Ecommerce Call Center

Ecommerce Customer Service Call Center

Premium Call Center Services

Speed Answer is a premium contact center located in America’s heartland. We have more than 39 years of experience with retail and ecommerce companies. 

Speed Answer works closely with our clients to develop custom outsourced call center service programs that help retailers and ecommerce businesses build customer loyalty through providing outstanding customer service. All this, and we reduce the cost of doing business for our clients. 

Our inbound services include customer service, order processing, upselling/cross-selling, live chat support, email inquires, social media support, dedicated representatives, phone support, help desk and technical support, and ecommerce sales

Our outbound services expand your team of marketing professionals. Our services include appointment setting, customer win-back, database scrubbing, market research, and B2B lead generation

Our Technology

Don’t have an existing order management system or ready for an upgrade? We’ve got you covered! Our software division can customize a solution that fits your needs.

What makes us special?

Our representatives are among the best in the U.S. Our labor pool is hand-selected through our extensive recruitment and screening process. Each representative receives more than 160-hours of initial training plus regular ongoing refresher courses. Our quality assurance process involves call playback and active listening. Calls are scored and reviewed with representatives to provide feedback on their performance. Consumer complaints are handled quickly and using the escalation process outlined by our clients. Our management team meets regularly with clients to calibrate our services to match their expectations. 

Speed Answer’s workforce comes from Lousiana, MO (just outside Saint Louis), Indianapolis, IN, and Las Vegas, NV. We do not source our clients’ customer service to any other service providers. 

We quickly scale to meet your needs according to changes in your seasonal volume. 

Our technology is state-of-the-art from our premium call center telephone capabilities to emerging technologies such live chat, email support, and social media support

WANT TO LEARN MORE?

You could be live in less than six weeks. Let's get in touch!