Ecommerce Call Center
Ecommerce Customer Service Call Center
Speed Answer is a premium contact center located in America’s heartland. We have more than 39 years of experience with retail and ecommerce companies.
Speed Answer works closely with our clients to develop custom outsourced call center service programs that help retailers and ecommerce businesses build customer loyalty through providing outstanding customer service. All this, and we reduce the cost of doing business for our clients.
Our inbound services include customer service, order processing, upselling/cross-selling, live chat support, email inquires, social media support, dedicated representatives, phone support, help desk and technical support, and ecommerce sales.
What makes us special?
Our representatives are among the best in the U.S. Our labor pool is hand-selected through our extensive recruitment and screening process. Each representative receives more than 160-hours of initial training plus regular ongoing refresher courses. Our quality assurance process involves call playback and active listening. Calls are scored and reviewed with representatives to provide feedback on their performance. Consumer complaints are handled quickly and using the escalation process outlined by our clients. Our management team meets regularly with clients to calibrate our services to match their expectations.
Speed Answer’s workforce comes from Lousiana, MO (just outside Saint Louis), Indianapolis, IN, and Las Vegas, NV. We do not source our clients’ customer service to any other service providers.
We quickly scale to meet your needs according to changes in your seasonal volume.
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You could be live in less than six weeks. Let's get in touch!