Our representatives are among the best in the U.S. Our labor pool is hand-selected through our extensive recruitment and screening process. Each representative receives more than 160-hours of initial training plus regular ongoing refresher courses. Our quality assurance process involves call playback and active listening. Calls are scored and reviewed with representatives to provide feedback on their performance. Consumer complaints are handled quickly and using the escalation process outlined by our clients. Our management team meets regularly with clients to calibrate our services to match their expectations.