Upselling/Cross-Selling

Upselling | Cross-Selling

Grow your brand by offering upselling opportunities to your customer base.

This strategy can increase your “Average Order Value” while also informing your customers of other products and services your business offers that could be of interest to them.

Upselling helps customers discover special offers or companion products and ensures their needs are met. Upselling to an existing customer base can be complex, but it can be an asset to your brand when handled with care.

Benefits of Upselling

  • Improved customer loyalty when they appreciate your recommendation of products that complement their purchase
  • Increased customer satisfaction from customers who have forgotten an item that should have gone with their order
  • Relationship growth as your customers come to value your team’s expertise
  • Increased profits from taking your average order value to the next level

Services We Offer

  • Friendly outbound calls to customers to offer renewals on orders
  • Outbound surveys to your customers, including services like health needs assessments
  • Auto-dialer calls to remind customers it’s time to re-order their favorite products like pet food or shampoo!