Want to outsource your tier one technical support? Make your customers happy with U.S.-based service representatives who are ready to help frustrated callers.
- Troubleshooting and FAQs
- Knowledgebase system and videos to show customers how to resolve the most common problems
- Scheduling appointments for technical assistance from your company
- Multi-channel tech support including live chat
- Able to use software that tracks when updates are needed to help customers take care of routine tasks
- Screen share/remote access to help your customers place orders or fix issues