Why engage customers through email?
Customer engagement is the emotional connection between your customer and your brand. Studies have shown that engaged customers buy more, promote more, and develop more loyalty to a specific brand.
- Quality monitoring of emails
- Email history tied to the customer’s account
- Speedy email response times (average of 4 hours)
- A casual, friendly tone
- Client template creation
- Measure customer satisfaction
- Dispositions – identify what your customers are asking about