Quality Customer Care
We spend an incredible amount of time to understand the subtle nuances of your market, your products, your values, and most importantly your customers. From this discovery process comes a host of expert services and customized customer engagement solutions designed to integrate seamlessly and authentically with your brand promise.
An Exension of Your Team
For many online retailers, a conversation with your contact center is the first touchpoint a customer has with your brand. You need live, personable humans answering phones, responding to chats, and returning emails about everything from product questions to order placement. You’ll get that – and more.
Consistent Brand Message
It is all about personal interaction – on brand and on message – across every touchpoint. Whether over the phone, through email, or via online chat, each interaction is your opportunity to create customers for life. We hire call center agents for attitude. Then we train and coach them into super talented agents for your business.
What Can We Do For You?
- Inbound Orders
- Cross-sell and Up-sell
- Product Inquiries & Support
- Satisfaction Surveys
- Direct Mail Follow-up
- Billing Inquiries
- Warranty & Rebate Processing
- Live Chat
- Backorder Requests
- Save the Sale
- IVR & Custom Voice Branding
- Order Status, Shipping & Tracking
- Custom Email Templates
- Email Customer Service
Contact Center Creates Unique Engagement
Dedicated customer care representatives receive in-depth training to ensure that they understand your brand’s products and personality.
Your support team is designed around your peak seasons, customer demographic, and any other factors that dictate the best fit and best results. As you grow or hit seasonal spikes, we’ll be there.
Under One Roof
Your customer experience experts sit under the same roof as your order fulfillment operations, giving them complete access to warehouse and accounting support whenever needed.
Speed Answer is a direct extension of your marketing team. Representatives are extensively trained to understand your products and customers.