Leadership

Leadership

Derek Ingram

Contact Center Director
With more than 15 years of experience in sales, marketing, and customer service, Ingram leads the team of friendly and professional contact center representatives. Ingram's goal is to ensure the team provides a premier customer service experience that helps grow clients’ businesses with inbound and outbound contact methods. He's worked at Speed Answer for more than seven years.

Latest News

Read more about Speed Answer and trends in the industry.

Top Tips for Better Customer Service Coaching

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Let’s face it. Receiving and accepting feedback is an essential skill that many never master. It can be tough to acknowledge one’s shortcomings. The best customer service teams receive regular feedback and coaching. Individual and team-based coaching result in different … Read More

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4 Solutions for Your Customer Service Woes

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It’s not easy managing customer service. With phone, email, Facebook, live chat, and many more communications methods, your customer service function might not be able to keep up. Plus, managing customer services like a pro is a whole profession of … Read More

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How Good is Your Customer Service?

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Gaining and maintaining your customer’s trust is a crucial component to happy, loyal customers. But it isn’t always easy. So let’s mix it up today and test your skills with a quiz! For each statement below, select the option that … Read More

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