Experienced Customer Care
Speed Answer is a contact center located in America’s Heartland.
More than 40 years of experience providing quality customer care.
When Speed Answer partners with retailers, we get down to the important business of creating customers for life.
Our contact center is staffed by professional representatives who are experts in inbound and outbound techniques.
Accelerate your existing sales with an infusion of support from Speed Answer. We provide a great return on investment to our clients in an environment built to ensure maximum uptime and industry standards compliance.
By the Numbers
Delivering outstanding customer experiences for 40 years and counting. Our contact center is open 24/7/365.
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satisfied clients
100
completed projects
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avg client tenure in years
0
locations
0
+
employees
What We Do
Inbound Services
Great service beings with fantastic people.
Outbound Services
Give your sales team a boost.
Solutions
Resolve your customer service concerns.
We Cover It All
We are experts at providing customer care through all sorts of communications channels: live chat, SMS/text messaging, social media support, voice, video, and email.
WANT TO LEARN MORE?
You could be live in less than six weeks. Let’s get in touch!
What Our Clients Say
“Customer-focused, intelligent, and hardworking.”
Rick
Uniform Industry
“Thanks for all this detail and thanks for everything you guys are doing to help us get this stood up so quickly! Really appreciate all the work that has gone into this.”
Paul
Digital Medicine
“It
was nice to hear her warm and efficient call! This would be a good call example for others to listen to.”
Sue
Women's' Athletics
“Prior to Speed Answer taking the helm, we had issues in customer service which demanded too much of my attention. Speed Answer’s dedication to the achievement of our objectives helped turn around a challenging situation. The net effect was I could turn my attention to other areas of the business.”
Ian
Online Retail
“Thank you for taking the time to meet with us during our recent trip. We appreciate all of the work you do to help our customers through a very difficult time in their lives.”
Anita
Cancer-related Assistance
Latest Insights
Top Tips for Better Customer Service Coaching
Posted by Speed Answer Insights
Let’s face it. Receiving and accepting feedback is an essential skill that many never master. It can be tough to acknowledge one’s shortcomings. The best customer service teams receive regular feedback and coaching. Individual and team-based coaching result in different … Read More
Featured Post
4 Solutions for Your Customer Service Woes
Posted by Speed Answer Insights
It’s not easy managing customer service. With phone, email, Facebook, live chat, and many more communications methods, your customer service function might not be able to keep up. Plus, managing customer services like a pro is a whole profession of … Read More
Featured Post
How Good is Your Customer Service?
Posted by Speed Answer Insights
Gaining and maintaining your customer’s trust is a crucial component to happy, loyal customers. But it isn’t always easy. So let’s mix it up today and test your skills with a quiz! For each statement below, select the option that … Read More
Featured Post